Aironplay Frequently Asked Questions

You must be at least 21 years old to register and play on Aironplay. This is a strict requirement with no exceptions. Your date of birth is collected during registration and confirmed through KYC verification using a valid Philippine government-issued ID. Accounts found to belong to players under 21 will be closed immediately.

Aironplay accepts the following Philippine government-issued IDs for identity verification:

• PhilSys National ID
• Philippine Passport
• UMID (Unified Multi-Purpose ID)
• SSS ID
• Driver's Licence
• PRC ID

The name on the ID must match the name used when you registered. A clear selfie alongside the ID is also required to complete the process.

No. Each person is permitted one Aironplay account only. Opening multiple accounts – whether using different mobile numbers, emails, or names – is a violation of the Terms & Conditions and may result in all associated accounts being closed. If you've lost access to an existing account, contact support at [email protected] rather than creating a new one.

Try logging in using the OTP option – enter your registered Philippine mobile number and request a one-time code by SMS. If that doesn't work, check whether you've set up a cooling-off period or self-exclusion through the Responsible Gaming tools, as these restrict login for the duration you chose. For anything else, contact support at [email protected] with your registered mobile number.

All deposits, balances, and transactions on Aironplay are in Philippine Peso (PHP). There is no currency conversion required. Whatever amount you deposit in PHP is what shows in your account balance, without any conversion fees applied by the platform.

Aironplay supports Philippine local payment methods including e-wallets such as GCash and Maya, as well as Philippine online banking and bank transfers. All transactions are processed in PHP. Credit cards and cryptocurrency are not accepted as payment methods on Aironplay. Transfers must come from an account registered in your own name – third-party transfers are not permitted.

Most deposits made via local Philippine e-wallets are credited quickly. Bank transfer timings may vary depending on the receiving bank and the time of day the transfer is made. If a deposit has not appeared in your account within a reasonable time, contact support at [email protected] with your transaction reference number and deposit details.

Minimum deposit amounts may apply and can vary depending on the payment method used. The current minimum for each method is displayed on the deposit screen within your account when you initiate a transaction. If you're unsure about a specific method's minimum, the support team at [email protected] can clarify.

Visit the Withdrawal page for full details on how to cash out your PHP balance. In brief: your account must first complete KYC verification, and your withdrawal destination must be a Philippine bank account or e-wallet registered in your own name. Once set up, you initiate a withdrawal from your account dashboard. An OTP confirmation is required before the request is processed.

KYC (Know Your Customer) identity verification confirms that your account belongs to who you say you are, that you meet the 21+ age requirement, and that funds are being transferred to an account in your own name. It's a one-time process – once completed, your account remains verified permanently unless your personal details change. Withdrawals are not available until KYC is passed.

Processing times depend on the method you've registered for withdrawals and your bank's processing schedule. E-wallet withdrawals are generally faster than bank transfers. If your withdrawal hasn't arrived within the expected timeframe shown at the time of your request, contact support with your withdrawal reference number. For more information on timelines, see the Withdrawal page.

Withdrawals must go to a Philippine bank account or e-wallet registered in your own name. Third-party withdrawals are not permitted. If you need to update your registered withdrawal destination, you can do so through your account settings – this action requires OTP confirmation. Once updated, the new destination is used for all future withdrawals.

Aironplay offers a wide range of games and betting options that Filipino players are familiar with:

• Slots – classic and video slot titles
• eBingo – online bingo games
• Fish Games – skill-based arcade shooting games
• Live casino – live dealer tables including baccarat, roulette, and blackjack
• Sports betting – covering PBA, NBA, boxing, volleyball, esports, football, and more

All games are accessible through a browser or the Aironplay app.

Yes. Aironplay's sports betting section covers Philippine Basketball Association (PBA) games along with NBA, international basketball, boxing, volleyball, esports, and football. Bet selections and odds are displayed within the sports betting section of your account. All bets are placed in PHP. The outcomes of all sporting events are determined by the actual results of those events and are entirely outside the platform's control.

No download is required to play on Aironplay. The platform works on any modern browser on desktop, tablet, or mobile. For a more optimised experience – particularly on Android – the Aironplay app is available to install. iOS users can access the full platform through their mobile browser without needing an App Store download.

Aironplay runs promotions for registered members from time to time. These may be linked to specific games or betting categories. Check the Promotions page after logging in to see what's currently active for your account. All promotional terms – including any wagering conditions – are shown in full before you opt in. Aironplay does not add promotions to your account without your explicit confirmation.

Aironplay uses SSL encryption on all connections, meaning everything transmitted between your device and the platform is protected. On top of that, OTP (one-time password) verification is required for sensitive account actions such as changing your registered withdrawal destination, updating your password, or logging in from a new device. Aironplay will never contact you asking for your password or OTP code – if you receive such a message, it is not from us.

Your personal information – including your name, mobile number, email, and KYC documents – is collected for account management, identity verification, and platform security purposes. It is not sold to third parties. For full details on what data is collected, how it's stored, and your rights as a player, read the Privacy Policy.

If you notice any activity on your Aironplay account that you didn't authorise – such as a login from an unfamiliar device, a withdrawal request you didn't make, or a password change you didn't initiate – change your password immediately from within your account settings and contact support at [email protected] right away. Include your registered mobile number and a description of what you observed. The support team will help secure your account.

Every Aironplay account comes with access to responsible gaming tools that can be activated anytime from your account settings:

• Deposit limits – set a daily, weekly, or monthly PHP cap
• Session time controls – limit how long you play in one sitting
• Reality check reminders – periodic notifications during a session
• Cooling-off period – temporarily suspend your betting and deposit access
• Self-exclusion – close your account for an extended period

For more detail on each tool, visit the Responsible Gaming page.

Log in and go to your account settings. Select the responsible gaming or limits section and choose your preferred period – daily, weekly, or monthly. Enter the PHP amount you want as your cap and save. Lowering a limit takes effect immediately. Increasing a limit involves a built-in waiting period so you can't raise it on impulse during a session. This waiting period is intentional and cannot be bypassed.

Yes. Self-exclusion closes your account for a period you specify. Once active, it cannot be reversed before the chosen duration ends. Your existing balance is preserved and not forfeited. To initiate self-exclusion, contact the Aironplay support team at [email protected]. This is the most decisive responsible gaming tool available and is appropriate if you feel you need a genuine, enforced break from gaming.

No. Aironplay does not guarantee winnings, promise returns, or endorse any gaming strategy as reliable. Slots, eBingo, fish games, live casino, and sports betting all involve chance – outcomes are not predictable and there is no system that guarantees a profit. Gaming on Aironplay is entertainment, not income. Play within your means, use the deposit and session limit tools available, and take breaks when needed.